reviews
How to respond to a negative Google review (templates included)
A bad review isn't the disaster — a bad reply is. Here's how to respond so prospects side with you, plus copy-paste templates for the five most common situations.
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How to remove a Google review (and what to do when you can't)
Some Google reviews can be removed — fake ones, spam, reviews of the wrong business. Most can't. Here's the actual removal process, what qualifies, and the playbook for the ones that stay.
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